Currently there are no easy ways to help our virtual customer facing employees get a feedback on their communication skills which usually involves having another human observing and providing feedback. Our idea will be to have a tool for employees to upload different video recordings and a tool to provide honest constructive meaningful informative feedback like:

umm counter

Pause counter

Filler (repetitive) words identification and counter

Head Movement tracking

Eye position

Talking Speed

Talking Too loud/too quiet

Mood

Look (sad/happy/bored...)